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Touchline Creative – Terms of Service

Last Updated: 27th November 2025

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Welcome to Touchline Creative (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our services, products, and website. By purchasing or using any Touchline Creative service, you agree to these Terms.

1. Services Provided

Touchline Creative provides creative and digital services, including but not limited to:

  • Graphic template design

  • Custom content creation

  • Matchday and player graphics

  • Press release writing

  • Social media content

  • Marketing presentations

  • Canva-based templates and training sessions

Service descriptions may vary per package. Any custom work will be agreed upon in advance with the client.

2. Payment & Billing

  • All prices are listed in GBP (£).

  • Payment is required upfront unless otherwise agreed in writing.

  • Monthly subscription services are billed on a recurring basis every 30 days.

  • Seasonal packages are billed once per season.

  • Failure to complete payment may result in paused or terminated service.

3. No Contract & Cancellation

  • Some services (e.g., player subscriptions, press release package) are offered on a no-contract, cancel-anytime basis.

  • Cancellations must be requested in writing or via email.

  • No refunds are provided for partial months or unused services unless required by law.

4. Client Responsibilities

Clients agree to:

  • Provide accurate and timely information required to fulfil the service

  • Ensure they have permission to share any images, logos, or content submitted

  • Review and approve delivered content promptly

  • Use all templates and graphics in accordance with copyright rules

Touchline Creative is not responsible for delays caused by missing or late information from the client.

5. Intellectual Property

  • All graphic templates, written content, and creative materials produced by Touchline Creative remain the property of Touchline Creative until full payment is received.

  • Once paid for, clients receive a non-exclusive licence to use the materials for their club or personal branding.

  • Clients may not resell, redistribute, or replicate the designs for other clubs or individuals without written permission.

6. Use of Canva

  • Some packages require the use of Canva, a third-party platform.

  • Clients are responsible for creating and maintaining their own Canva account.

  • Touchline Creative is not liable for any Canva outages, changes, or system issues.

  • Training sessions are optional and provided as guidance only.

7. Turnaround Times

  • Delivery times vary depending on the service.

  • Urgent or same-day requests may incur additional fees.

  • Touchline Creative will make reasonable efforts to meet agreed deadlines but is not liable for delays outside its control.

8. Revisions

  • Standard packages include a limited number of revisions as stated within the service description.

  • Excessive amendments or major redesigns may incur additional charges.

  • All revision requests must be made within 7 days of delivery.

9. Disclaimer of Liability

Touchline Creative is not responsible for:

  • Losses resulting from posting schedules, content misuse, or errors in client-provided information

  • Website downtime, social media platform issues, or third-party failures

  • Any indirect, incidental, or consequential damages

All services are provided “as is”.

10. Termination

We reserve the right to terminate or refuse service if:

  • A client breaches these Terms

  • A client behaves in a disrespectful or abusive manner

  • Required information is not provided in a reasonable timeframe

Upon termination, no refunds will be issued unless legally required.

11. Privacy & Data

  • We collect only the data needed to deliver services.

  • Personal information is handled securely and will not be shared without permission, except where required by law.

12. Changes to Terms

Touchline Creative may update these Terms at any time. Updated Terms will be posted on our website, and continued use of services constitutes acceptance of the revised Terms.

13. Contact Information

For questions, cancellations, or support, contact us at:
finn@touchlinecreative.com
www.touchlinecreative.com

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