Touchline Creative – Refund Policy

Last Updated: 27th November 2025

Touchline Creative strives to provide high-quality creative services. This Refund Policy explains how refunds are handled.

1. General Policy

Due to the nature of digital and creative services, all sales are generally final. Once work has started or files have been delivered, refunds cannot be issued.

2. Non-Refundable Services

The following are not eligible for a refund:

• Custom graphics or templates

• Press releases

• Canva templates

• Marketing presentations

• Player subscription services (after the billing cycle begins)

• Seasonal packages once the project is initiated

3. Monthly Subscriptions

• Our player services and press release package operate on a no-contract, cancel-anytime basis.

• Cancellations take effect at the end of the current billing cycle.

• No refunds are issued for partial months or unused services.

4. Exceptions

A refund may be issued only if:

• A payment was made in error

• A service was purchased twice accidentally

• The project has not yet started and no work has been delivered

• Required by UK consumer law

Approval is at Touchline Creative’s discretion.

5. Dissatisfaction with a Service

If you are not satisfied with a deliverable:

• We will offer reasonable revisions where included in your package

• Additional revisions may incur extra fees

• Dissatisfaction alone does not qualify for a refund

6. Changes & Cancellations

• Any cancellation requests must be submitted via email.

• Seasonal service cancellations can only be refunded if work has not commenced.

7. Processing Refunds

If a refund is approved:

• Refunds will be issued via the original payment method

• Processing may take 5–10 business days

• Transaction fees may be deducted depending on the payment provider

8. Contact for Refunds

For refund or cancellation requests, email:
finn@touchlinecreative.com